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Customer Service


Terms & Conditions

Goods remain the property of Jervisbay Barbecues Ltd. until payment in full is received. Items sold are non-refundable. Full price items may be returned within 14 days of purchase for exchange or store credit. No exchange without original receipt, and goods must be in original packing. Pick up/delivery charges will apply. Discounted items are sold in an ‘as-is’ condition and are non-returnable, non-exchangeable.

Delivery charges apply for some items or purchases under HK$10,000 – although free delivery for local online shopping are offered with any purchases above HK$500. Stair charges will be levied on a per floor basis, and must be paid in advance. If no one is available to receive the goods on scheduled deliveries, a re-delivery charge will apply. Warrantees as per manufacturers manuals.